When visiting and accessing our Website, you knowingly disclose and provide us with personal information, in which we will collect Website interaction information. Necessary information from you that may be requested and collected by us include: name, age, phone number, address, city location, zip code, email address, proof of professional experience via certificate or business license, and if needed, credit card or payment information. We request such information usually for when you register an account on our Website, place an order, request a catalog, and request to receive communications or sales promotions.
Similar to other websites, the information gathered is generally utilized to assess how visitors use our Website, if there are any improvements needed to best accommodate to our customers. In order to provide the best service possible and to better understand your preferences, we may collect and combine information you give us with information provided, collected or sourced from other forms of communication and transactions. Such information might include: direct mail, email, online marketing sources, or data from the Website. We may also combine information or data with others that are publicly available or that we receive from reputable sources.
If you choose to use our Website's convenient invitation tools to invite friends to our Website, there may be a prompt in which we ask for information needed to send the invitation, such as your friends’ email addresses, your email address, and/or your social media account or other contact lists. Afterwards, we will then invite your friends in your name to visit our Website. TATWAX may store certain information to send invitations and reminders to you and your friends and to track the success of the referral program.
By providing your email address via a subscription mailing list sign-up form on the Website, or by opting to accept marketing material and advertisements during the online ordering process, you agree to grant us permission to track your activity when interacting with our newsletters via cookies, pixels, and other similar technologies, and to transfer information related to this tracking to our email marketing service provider.
The ways we may use the information we collect include:
- Analyzing information and data to improve and maintain our Website efficiently
- Communicating to you about recent purchases, orders, account details, and/or customer service needs and responses to questions
- Communicating to you about issues regarding your order, shipment, and inventory shortages
- Communicating to you about special sales, promotional events, new products, and upcoming events
- Assessing information to create a more personal and better overall shopping experience
- Using the collected information to better provide for our customers and respond more efficiently to customer service inquiries
In the manner of operating and improving our company and products, we may choose to transfer information between TATWAX and our preferred service providers who use that information only to conduct business with us (e.g. credit card processors, shipping companies, data management, email distribution services, and marketing services). We may provide your information to our other subsidiary companies and affiliates, which may or may not be outside of the United States.
If necessary, in response to a court order, when required by law, to enforce our Website policies, or to protect our rights, property or safety or those of others, we may disclose specific information upon governmental request. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
In protecting the information we collect from you, we use a variety of security measures, including authentication and encryption tools. When placing an order or accessing your personal information and account details, we offer the use of a secure server. All credit card information you supply is transmitted using SSL technology and encrypted into our databases to be accessed only when needed (as stated above). Nonetheless, TATWAX cannot fully 100% guarantee the security or confidentiality of the information you provide to us, and we do not assume any liability to third parties whose information you include on the Website, or which you post in any User Generated Content. To help maintain our Website and uphold the security of your TATWAX account and details, please keep your password secure.
Sharing Information and Data
We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Website, application development, backup, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.
We may also share personal information with third parties when we have your consent to do so.
Cookies and Pixel Tags
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Website and your interaction with our communications, including advertising.
Removing or Modifying Your Information
Even if you terminate your account with us or remove your User Generated Content, copies of your information may still be viewable in areas displayed outside your profile, in other areas on the Website, on social media platforms, in cached, and in archived pages or if other users have stored your User Generated Content. To unsubscribe to emailing marketing material, simply click on the unsubscribe link at the bottom of the email and follow the instructions as described.
We do not knowingly collect any personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information through our Websites or Services.
We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.
Date of Last Revision: May 24, 2022